Top Dialers for Salespeople: A 2023 Review

In the fast-paced world of sales, efficiency is the name of the game. And when it comes to making cold calls, having the right dialer can make all the difference. Whether you’re a lone wolf salesperson or part of a massive call center, the right tool can boost your productivity, improve call quality, and ultimately drive more conversions. But with so many options on the market, how do you choose? Fear not, for we’ve compiled a list of the top 10 dialers of 2023 to help you make an informed decision. Let’s dive in!

1. RingCentral:Website
   • Pros: Integrated with many CRMs, offers local presence dialing, and provides detailed call analytics.
   • Cons: Some users find the interface a bit clunky.
2. Five9:Website
   • Pros: Cloud-based, predictive dialing, and offers real-time reporting.
   • Cons: Might be overkill for smaller teams due to its extensive features.
3. Kixie:Website
   • Pros: Easy integration with CRMs like HubSpot, offers local presence, and has a user-friendly interface.
   • Cons: Limited advanced telephony features.
4. PhoneBurner:Website
   • Pros: No “pause” after a contact answers, which keeps calls feeling natural. Good for high-volume dialing.
   • Cons: Lacks some of the advanced analytics features of competitors.
5. Dialpad:Website
   • Pros: Uses AI for real-time call transcription and coaching. Integrates with many business tools.
   • Cons: Some users report occasional call quality issues.
6. InsideSales.com Playbooks:Website
   • Pros: Uses AI to optimize call lists, integrates with major CRMs, and offers email tracking.
   • Cons: Higher learning curve for new users.
7. ChaseData:Website
   • Pros: Offers predictive, progressive, and preview dialing. Good for both small businesses and large call centers.
   • Cons: The interface can feel dated.
8. VanillaSoft:Website
   • Pros: Queue-based lead routing, logical branch scripting, and offers SMS follow-ups.
   • Cons: Some users find the setup process tedious.
9. Aircall:Website
   • Pros: Cloud-based, easy to set up, and offers a powerful analytics dashboard.
   • Cons: Limited customization options compared to some competitors.
10. JustCall: Website

• Pros: Easy CRM integration, offers SMS and local presence dialing.
• Cons: Some users report occasional glitches with call recordings.

Conclusion:
The best dialer for your sales team depends on your specific needs. If you prioritize CRM integration and analytics, RingCentral or Kixie might be your best bet. For high-volume cold calling with a natural feel, PhoneBurner stands out. If AI-driven insights are what you’re after, Dialpad and InsideSales.com Playbooks are worth a look. Remember, the best way to determine the right fit is to test a few out and see which one aligns with your team’s workflow and goals. And always keep an eye out for new entrants or updates in the market!

Jennifer H.

See author's posts